1. Introduction

This Privacy Policy explains how The Wash Warden LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information when you interact with us—including through our website, phone calls, emails, online forms, and SMS/text messaging services provided through RingCentral.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Contact Information

Name
Phone number
Email address
Billing and service address

b. Service Information

Property details
Photos you provide
Notes related to pressure washing or cleaning services

c. Payment Information

Billing details
Last four digits of payment card (if collected)
Transaction history (we do not store full credit card numbers)

d. Communications Data

Call logs and SMS message logs
Consent records (opt-in/out for SMS)
Message content you send us

e. Technical Information (website)

IP address
Browser and device information
Cookies and usage analytics

3. How We Collect Information

We collect information through:

Direct submissions from you (quotes, appointments, forms)
Text/SMS communications
Phone calls and emails
Online booking systems
Cookies and automation tools
Service providers (such as RingCentral, payment processors, or website hosts)

4. How We Use Your Information

We use personal information to:

Service Delivery

Provide pressure washing and related services
Schedule appointments, send confirmations, and issue invoices

Communication

Send service updates, reminders, and customer support
Send marketing or promotional SMS only with your prior consent

Operations

Improve website functionality
Monitor service quality
Maintain internal records

Legal and Security

Detect or prevent fraud
Comply with legal obligations
Maintain documentation of SMS consent as required by carriers and regulations

5. SMS/Text Messaging Policy (RingCentral, TCPA & CTIA Compliant)

We use RingCentral to send SMS messages related to service reminders, updates, and optional promotions.

a. SMS Opt-In

You will only receive text messages from us if you explicitly opt in, such as by:

Checking a consent box on a form
Signing a digital or physical consent agreement
Texting a keyword to our number
Providing your phone number with clear disclosure that you agree to receive messages

b. Message Types & Frequency

Message types may include:

Appointment reminders
Service confirmations and updates
Follow-up messages
Limited promotional or seasonal offers (only with separate marketing consent)

Frequency varies but typically ranges from 1–4 messages per month.

c. Message & Data Rates

Standard messaging and data rates may apply, depending on your carrier.

d. SMS Opt-Out

You can opt out at any time by texting STOP.

You may text HELP for assistance or contact us at [your email/phone].

Opting out stops marketing and reminder messages, but may not stop essential transactional messages (e.g., receipts).

e. Recordkeeping

We maintain records of:

Your opt-in
The date/time of consent
The disclosure you agreed to
This is required by telecom regulations and industry standards.

f. Prohibited Use

We follow RingCentral and carrier policies and do not send:

Spam or unsolicited messages
Sensitive financial, political, or adult content

6. Sharing Your Information

We do not sell your personal information.

We may share information only with:

Service providers (RingCentral, payment processors, website platforms)
Legal authorities, if required by law
Business partners assisting in service delivery (e.g., subcontractors)

All third-party service providers are required to protect your information and use it solely for the purpose of supporting our business operations.

7. Data Protection & Security

We take reasonable and industry-standard precautions to protect your data, including:

Encryption of data in transit where possible
Secure storage solutions
Access controls for staff
Vendor security reviews

No system is 100% secure, but we work to minimize risk.

8. Data Retention

We retain personal information only as long as reasonably necessary for:

Providing services
Fulfilling legal, tax, and accounting requirements
Maintaining SMS consent records
Resolving disputes or enforcing agreements

Once no longer needed, data is securely deleted or anonymized.

9. Your Rights

Depending on your location (such as California under the CCPA), you may have the right to:

Access the personal information we hold
Request correction or deletion
Opt out of marketing messages
Request a copy of your data
Not be discriminated against for exercising privacy rights

To make a privacy request, contact us at [your email].

10. Cookies & Tracking Technologies

We may use cookies and analytics tools to:

Improve website performance
Understand user behavior
Track preferences and traffic

You may disable cookies through your browser settings.

11. Children’s Privacy

Our services are not intended for children under 13.

We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly.

12. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically.

When revised, we will update the Effective Date above and post the new version on our website.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

The Wash Warden

Email: thewashwarden@gmail.com

Phone: 352-450-390

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